Terms and Conditions

Terms and Conditions


Part 1: Ordering an Explainer Video Package


As a customer, it is important to first decide which explainer video package best fits your needs. You can select your explainer video package.
Once you discover the package that you would like, you will need to click the order now button.
This button will take you to an online form that will require you to fill out all the information that is needed to create your explainer video. It is absolutely mandatory that you completely fill out this form.


Part 2: The Payment


As a customer, it is important to first decide which explainer video package best fits your needs.
Once you discover the package that you would like, you will need to click the order now button.
This button will take you to an online form that will require you to fill out all the information that is needed to create your explainer video. It is absolutely mandatory that you completely fill out this form.


Part 3: The Design Process y Production.


After receiving the payment, we will start creating the explainer video.
An ArcoIris Video Production video typically goes through four unique production milestones.
The milestones are scriptwriting, storyboarding, voiceover, and animation.
Scriptwriting
We will begin by gathering all the information about how your product solves a particular problem that your audience is experiencing.
We will write a powerful script that will effectively entertain and inform your audience about the benefits of buying your product.
Storyboarding
After you are satisfied with the script, we will turn that script into a storyboard.
A storyboard is like a comic panel that visually describes what is written in the script.
This tool will give a rough idea of how your explainer video will turn out.
Voiceover
Once the storyboard is completely finished, it’s time to start voice-over recording.
Next step is voice-over recording. We do it by following our script or your text.
Animation
This is the milestone where we turn the script, storyboard, and voiceover into a visually stunning animated explainer video.
During this milestone, we will also add in some music and sound effects that will spice up the explainer video.
As soon as the video is completed, we will first send you a link to preview the animated explainer video.
At this stage, you will be allowed to make any minor revisions that you want to your explainer video.


Part 4: Delivering the Explainer Video


When you approve the final animation, we will send you the official HD video file to your email via a Google drive Link.
When you receive this email, it is important to click the link in order to download the explainer video to your computer.
At this milestone, you will officially gain all the rights to this explainer video. This means that you can use this video for anything that you want.


Part 5: Portfolio Rights


As the creator of your explanatory video, we have the legal right to display your video in our portfolio.
Putting your video in our portfolio allows to attract more clients to buy our product.
However, if you do not want your video to appear in my portfolio, you will have to pay an additional $ 50 for the Tips Confidentiality Agreement fee.


Part 6: Refund Policy


When you purchase an explainer video package, we will make sure to create an explainer video that meets your needs.
At ArcoIris, we do not refund your payment when all the work has been completed.
Secondly we will not refund payments to clients that decide to change their minds solely on the fact that they have lost interest in getting an explainer video.
The reality about this business is that we incur costs in order to make an awesome video for your business.
Now there are only a few circumstances where we will be obligated to accept a payment refund.


Payment refund is only acceptable if:

We delivered a video that simply doesn’t look like a professional explainer video.
Our agents do not communicate with you within 2 business days after the payment has.